FREQUENTLY ASKED QUESTIONS
Choosing a physical therapy or wellness provider can be challenging, and we understand the importance of finding the right fit for your needs. We aim to address common questions, help you gain a better understanding of our services and what to expect during your visits.
If you have any additional inquiries, please feel free to reach out to our team—we are here to support you in your journey to wellness.
Most insurances, including Medicare, do not cover procedures such as dry needling, visceral manipulation, and craniosacral therapy, among other modalities. There are also specific diagnosis for which Medicare may not cover PT.
In order to be covered, your condition must be considered "medically necessary" and related to basic function. Once the course of therapy has begun, the client must be making noticeable progress towards their therapy goals to maintain elligibiliy.
Most insurance companies, including Medicare, require a physician referral in order to provide reimbursement for those services. If you are paying privately for services, then no referral is required.
Insurances DO accept referrals written from an MD, DO, PA, NP, or podiatrist.
Insurances DO NOT accept a referral from a naturopath, dentist, of chiropractor.
Many of our specialized techniques, such as dry needling and visceral manipulation, are not covered by insurance. However, depending on your unique situation, these highly skilled modalities can provide you with significant, quick results. Please feel free to discuss your options with your therapist.
What should I know when looking for a physical therapist?
When choosing a therapist, you should ask the following questions:
â—¦ Is the therapist skilled in manual (hands-on) techniques?
â—¦ How much one-on-one time will I spend with the therapist?
â—¦ How much time will I spend with unlicensed personnel (Aide or Technician)
â—¦ Is the therapist a participating provider with my health plan?
â—¦ Is the facility equipped to effectively treat my condition?
A good Physical Therapist is someone who attends to you as a knowing, complicated, and whole person; someone who works to understand your uniqueness and attempts to discover your innate capacity for healing.
You should expect your therapist to listen to what you have to say, educate and empower you in achieving your goals, and guide you along your individual path to improved health and vitality.
We are constantly working to keep wait times as short as we can, and the reason for wait times for PT services as well as other medical services is multifactorial. If you anticipate needing PT, such as after an elective surgery, please allow for as much time as possible for scheduling and we will do our best to accommodate.
We understand that circumstances may change, and we have a cancellation policy in place to ensure fairness for both parties. Our unique business model allows us to provide the expert quality care that we are so proud of, but it also means it is important that you are able to complete the appointments that you have committed to.
* Cancellations made within 8 business hours of your scheduled appointment will incur a fee of $70 (subject to change.)
* In the event of a no-show, the full session fee will be charged.
* In the event of multiple cancellations, you may be restricted from scheduling more than one appointment at a time, or you may be discharged from physical therapy.
We appreciate your understanding and cooperation.
